Solution Development
Equipment Selection: The current onboard equipment was reviewed, and a new X-Band radar was selected based on the customer’s preference and the chosen brands reputation for reliability.
Quotation Process: A quote was produced for a complete X-Band radar system, ensuring delivery within the UK, and an approved engineer network was involved in the generation of the installation quotation, with the same engineer utilised to install the new unit. The solution selected was the lowest cost of ownership in the overview of those presented for consideration.
Customer Engagement: Continuous account and project management allowed us to gather feedback and address any customer concerns from the very beginning, facilitating a smooth decision-making process and installation.
Project Execution
Quote Accepted: The customer accepted the quote, confirming the decision to proceed with the purchase of the new X-Band system and installation.
Scheduling and Logistics: Time frames and delivery locations were confirmed, and the installation team were notified of the timeline, aligned with the vessels drydocking schedule. Pre-installation tests on land were completed before installation.
Final Preparations: The installation team boarded the vessel at the time of docking to confirm the scope of work, the Account Manager also attended to meet with the customer, ensuring clarity throughout the project – which ran smoothly from start to finish.
Installation and completion:
Work Execution: The new X-Band radar was installed successfully, with the install team adeptly handling a last-minute change to the work, which required moving the radar monitor from its original positioning.
Project Wrap-Up: The project was completed on time, with all work scope changes incorporated seamlessly. The customer was more than satisfied with the installation, appreciating the thorough communication and professional execution throughout the process.
Positive Results
The proactive approach of account managing, and project coordination, ensured a smooth and successful installation of the new X-Band radar. The vessel was equipped with upgraded radar capabilities, enhancing its navigational safety and operational efficiency. The collaborative efforts between the account manager, installation team, and the customer resulted in a positive experience between all parties, highlighting the importance of detailed planning, clear communication, and adaptability in project execution.
NavCom
AST Networks is a leader in advanced communication and navigation technology, offering robust and innovative solutions for the maritime industry.
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