AST Networks– Global Support Technician

Role Description

"Step into a pivotal role with AST Networks—where comprehensive training and global support equip you to drive innovation and assist both colleagues and customers with excellence!" AST Networks will provide thorough product training and an introduction to the broader AST Networks operations to ensure you are well-equipped for your role. As our technician you will provide service support to both AST colleagues and to external customers. The Global Customer Support Technician will also be assisting with new product adoption when required.

The Global Customer Support Technician also be assists with new product adoption when required. As a Global Customer Support Technician, you will deliver expert and professional support for satellite communications products provided by the AST Networks. Your responsibilities will encompass a wide range of AST’s core services, including L-Band services, Radios, VSAT, and One Web terminals. You will handle both technical and non-technical inquiries efficiently, responsibly, and courteously.

Key Elements

Job Content

Responsibilities and Deliverables:

Engage in product training and familiarise yourself with AST operations as part of your introductory training. After completing this you will:

• Deliver knowledgeable support for satellite communications products and services.
• Responsible for addressing technical and non-technical inquiries promptly and professionally.
• Collaborate with Original Equipment Manufacturers (OEMs) for specialist knowledge when necessary, ensuring clear communication of issues and resolutions to customers.
• Deliver service support to AST colleagues and external customers.
• Support with the adoption of new products as required.
• Responsible for conducting onsite installation and repair of equipment when required. Perform hands-on testing and repair of supported equipment

The Person – Bringing your personality to AST Networks.

• An Effective communicator - strong listening skills with a can-do attitude
• Have high levels of self-motivation and a strong drive to learn.
• Able to adapt and be flexible to achieve quality outcomes in the varying demands of this role.
• Able to work a shift rotation - that covers 24 hours a day / 365 days a year

Essential Experience

• Strong customer service experience, preferably within technical teams.
• Experience in satellite communications or communications is an advantage.
• Understanding of IP and networking.
• Strong IT skills (Microsoft Office and Outlook essential).
• Good communication skills.
• Ability to work on own initiative.
• Ability to retain and apply technical knowledge.
• Ability to diagnose, problem solve, and fault find using available support documents and guides.
• Interest/experience in Electronics and Engineering

The Rewards

• Career development and opportunity to learn and grow.
• A value led culture that puts its people first – ‘you are our Company.’
• Company Pension scheme (including salary sacrifice)
• Private Health insurance for you (with the option of adding family members)
• Life Assurance (4 x salary)
• Enhanced Maternity and Paternity benefits
• Health Assured Employee Assistance Program (EAP)
• Long Service Awards
• 23 – 27 days Annual Leave
• Free Coffee, tea and fruit
• Free parking and electrical car charging points
• Family and corporate events

The AST Networks Story

We have a talented team of over 180 people in global offices providing connectivity solutions to a wide range of maritime and land customers around the World in a multitude of industries. From mining, oil and gas to emergency services and shipping. We pride ourselves on our values and our success is driven by a talented and dedicated team of professionals who work together to achieve our goals.

AST Networks is a trusted global satellite communication solutions provider. Providing a comprehensive range of bespoke solutions over Satellite, whilst ensuring all infrastructure, high quality voice and data connectivity is reliable and available 24/7 to the most remote and inhospitable areas. We understand the critical importance of staying connected in today’s World and we leverage our expertise and cutting-edge technology to provide a range of reliable connectivity solutions to meet the unique needs of our clients - helping the most innovative companies and vulnerable people deliver data, including voice over, to any device, anywhere in the moment.

Our vision is to empower our customers with pioneering, dependable remote communication solutions that deliver operational excellence in situations that demand faultless performance.

For more information, please visit https://www.ast-networks.com

To apply please send CV and cover letter to:

HR Department, Applied Satellite Technology, Bessemer Way, Great Yarmouth, Norfolk, NR31 0LX - email: [email protected]

Closing date: 20th September 2024

Applicants must have the right to work in the UK.