AST Networks Solutions – Service Delivery Coordinator

Role Description

Are you a highly motivated individual with a passion for customer service and administrative excellence? Do you thrive in dynamic environments where multitasking and collaboration are key? If so, we have an exciting opportunity for you. We are seeking a versatile and dedicated Service Delivery Coordinator to support our General Manager and Technical Staff at AST Networks Solutions. As a Service Delivery Coordinator, you will play a crucial role in ensuring the highest levels of customer satisfaction. You will provide vital administrative support, manage CRM data, assist with project and technical team needs, and handle a variety of tasks that keep our operations running smoothly. Your ability to prioritise and manage multiple responsibilities will be key to your success in this role.

Key Elements

Job Content

Responsibilities and Deliverables:

• Ensure the accuracy of customer data in CRM (CRM Champion).
• Deliver timely and effective administrative support to projects and technical teams.
• Monitor and report ship status updates.
• Maintain up-to-date scheduling for HR activities.
• Keep ISO documents current and support H&S audit processes.
• Manage departmental process documentation and sharing.
• Perform systems administration tasks as required.
• Coordinate travel arrangements for technical installation engineers
• Support the General Manager with PA duties, especially in preparing bids and tenders.

The Person – Bringing your personality to AST Networks.

• Strong listening skills with a can-do attitude
• Collaborative team player with internal and external partners/ suppliers/customers
• Resilience and positivity in adversity. You will have great attention to detail, patience and enjoy a challenge.
• Analytical thinking and problem-solving
• Strong documentation and writing skills
• Demonstrate and support a commitment to Equal Opportunities, diversity, and customer care
• Continuously assess and improve personal performance and knowledge. Including H&S directives and good practices.
• Be a positive team member and role model, championing proactivity and solutions-based work attitudes.

Essential Experience

• Strong customer service experience, preferably within project and technical teams.
• Proficiency in Office 365, including Word and Excel.
• Ability to quickly learn and utilise bespoke internal software programs.
• Highly motivated with strong prioritisation and multitasking skills.
• Excellent organisational and communication skills.
• Ability to collaborate effectively with internal teams to deliver outstanding customer satisfaction.
• Experience with CRM systems and data management.
• Familiarity with compliance processes such as ISO documentation and H&S audits.
• Competence in travel coordination and executive support tasks.

The Rewards

• Career development and opportunity to learn and grow.
• A value led culture that puts its people first – ‘you are our Company.’
• Company Pension scheme (including salary sacrifice)
• Private Health insurance for you (with the option of adding family members)
• Life Assurance (4 x salary)
• Enhanced Maternity and Paternity benefits
• Health Assured Employee Assistance Program (EAP)
• Long Service Awards
• 23 – 27 days Annual Leave
• Free Coffee, tea and fruit
• Free parking and electrical car charging points
• Family and corporate events

The AST Networks Story

We have a talented team of over 180 people in global offices providing connectivity solutions to a wide range of maritime and land customers around the World in a multitude of industries. From mining, oil and gas to emergency services and shipping. We pride ourselves on our values and our success is driven by a talented and dedicated team of professionals who work together to achieve our goals.

AST Networks is a trusted global satellite communication solutions provider. Providing a comprehensive range of bespoke solutions over Satellite, whilst ensuring all infrastructure, high quality voice and data connectivity is reliable and available 24/7 to the most remote and inhospitable areas. We understand the critical importance of staying connected in today’s World and we leverage our expertise and cutting-edge technology to provide a range of reliable connectivity solutions to meet the unique needs of our clients - helping the most innovative companies and vulnerable people deliver data, including voice over, to any device, anywhere in the moment.

Our vision is to empower our customers with pioneering, dependable remote communication solutions that deliver operational excellence in situations that demand faultless performance.

For more information, please visit https://www.ast-networks.com

To apply please send CV and cover letter to:

HR Department, Applied Satellite Technology, Bessemer Way, Great Yarmouth, Norfolk, NR31 0LX - email: [email protected]

Closing date: 20th September 2024

Applicants must have the right to work in the UK.