Global Customer Support Engineer - Apprentice

Role Description Are you ready to embark on an exciting career in satellite communications? AST Networks is offering a unique opportunity as a Global Support Apprentice, where you’ll immerse yourself in cutting-edge satellite technology and contribute to keeping the world connected.

As a Global Support Apprentice, you will gain in-depth knowledge of a wide range of satellite communication products, from handsets and hotspots to advanced VSAT terminals, BGANs/FBBs, and radios. You will play a crucial role in providing top-tier support to our customers, whether they’re troubleshooting technical issues or seeking product guidance.

In this role, you’ll collaborate closely with our Global Technical Support Team, assisting colleagues and customers with their inquiries. You’ll have the chance to work directly with Original Equipment Manufacturers (OEMs) to resolve complex challenges, honing your communication and technical skills. Through comprehensive training, hands-on testing, and potential involvement in on-site installations, you’ll be fully prepared to advance to the role of Global Technical Support Engineer.

This apprenticeship is more than just a job—it’s the start of a rewarding career in one of today’s most innovative sectors. If you’re passionate about technology and eager to make an impact, apply now to join AST Networks. Your future in satellite communications begins here!

Key Elements Job Content: Responsibilities and Deliverables:

By the end of your Apprenticeship qualification, you will be able to:

• Provide a professional and knowledgeable support service for satellite communications products, delivering excellent customer service.
• Resolve external and internal customer enquiries, delivering a same day solution to the customer.
• Maintain electronic records via our CRM system.
• Provide customers with relevant documentation and resources.
• Monitor network availability and uptime, and co-ordinating action.
• Complete Stock upgrades and testing/repair of equipment, with onsite installation and repair.  

The Person – Bringing your personality to AST Networks.

• An Effective communicator - strong listening skills with a can-do attitude
• Have high levels of self-motivation and a strong drive to learn.
• Able to adapt and be flexible to achieve quality outcomes in the varying demands of this role.
• Have an interest in communications/electronics and network engineering.
• Be curious about IP and networking in the communications industry

Essential Experience / Qualifications / Educational attainments

• Ability to work on own initiative.
• Good communication skills, verbally and written.
• Ability to retain and apply technical knowledge.
• Ability to diagnose, problem solve, and fault find using available support documents and guides.

The Rewards

• Career development and opportunity to learn and grow.
• A value led culture that puts its people first – ‘you are our Company.’
• Company Pension scheme (including salary sacrifice)
• Private Health insurance for you (with the option of adding family members)
• Life Assurance (4 x salary)
• Enhanced Maternity and Paternity benefits
• Health Assured Employee Assistance Program (EAP)
• Long Service Awards
• 23 – 27 days Annual Leave
• Free Coffee, tea and fruit
• Free parking and electrical car charging points
• Family and corporate events

Applicants must have the right to work in the UK.

The AST Networks Story

We have a talented team of over 180 people in global offices providing connectivity solutions to a wide range of maritime and land customers around the World in a multitude of industries. From mining, oil and gas to emergency services and shipping. We pride ourselves on our values and our success is driven by a talented and dedicated team of professionals who work together to achieve our goals. AST Networks is a trusted global satellite communication solutions provider. Providing a comprehensive range of bespoke solutions over Satellite, whilst ensuring all infrastructure, high quality voice and data connectivity is reliable and available 24/7 to the most remote and inhospitable areas. We understand the critical importance of staying connected in today’s World and we leverage our expertise and cutting-edge technology to provide a range of reliable connectivity solutions to meet the unique needs of our clients - helping the most innovative companies and vulnerable people deliver data, including voice over, to any device, anywhere in the moment.

Our vision is to empower our customers with pioneering, dependable remote communication solutions that deliver operational excellence in situations that demand faultless performance. For more information, please visit https://www.ast-networks.com

To apply please send your CV and cover letter to: Applied Satellite Technology Ltd Bessemer Way, Great Yarmouth, Norfolk, NR31 0LX

Email: [email protected]

Applicants must have the right to work in the UK. Closing date: 12th September 2024