Pre Sales Coordinator

Role Description Step into a crucial role at AST Networks, where your exceptional attention to detail and strong multitasking abilities will ensure our sales process runs smoothly from start to finish. As a key support for our sales and business development teams, you’ll play a vital role in maintaining outstanding customer experiences from the moment an order is placed.

In this role, you’ll be responsible for providing pre-sales administration support, managing sales documentation, and assisting with customer inquiries to guarantee seamless operations. Your collaboration with internal teams will help deliver the highest levels of customer satisfaction. This is a demanding role that requires high motivation, excellent prioritisation skills, and the ability to quickly absorb and retain detailed customer and process knowledge

Key Elements Job Content: Responsibilities and Deliverables:

• Sales Support: Assist the sales and business development teams and our Channel Partners to deliver exceptional customer experiences throughout the operations cycle.
• Pre-Sales Administration: Accurately and efficiently raise sales orders, invoices, despatch notes, and other sales-related documentation.
• Customer Interaction: Manage customer inquiries via telephone and email, ensuring prompt and effective communication.
• Logistics Coordination: Work with couriers/freight forwarders to obtain quotations and manage shipping restrictions.
• Documentation Management: Support in issuing quotations, handling export regulations, and managing end-user statements.
• Team Collaboration: Work closely with various AST teams, including Business Development Specialists, Account Managers, and the Pre-sales Technical Engineer, to support sales efforts.
• Ad-Hoc Tasks: Provide cover support to the post-sales coordination team and assist with operations admin tasks as needed. The Person – Bringing your personality to AST Networks.
• An Effective communicator - strong listening skills with a can-do attitude
• Have high levels of self-motivation and a strong drive to learn.
• Team Player: A collaborative approach with strong communication skills and the ability to work closely with internal teams.
• Self-Motivated: A high level of self-motivation, with the drive to prioritise effectively and achieve set KPIs. Essential Experience / Qualifications / Educational attainments
• Customer Service Expertise: Previous customer service experience is essential, preferably in a sales environment.
• Experience of CRM systems & finance systems
• Ability to create and manage data within business systems.
• Strong IT skills (Microsoft Office and Outlook essential).
• Good communication skills.
• Ability to work on own initiative.

The Rewards

• Career development and opportunity to learn and grow.
• A value led culture that puts its people first – ‘you are our Company.’
• Company Pension scheme (including salary sacrifice)
• Private Health insurance for you (with the option of adding family members)
• Life Assurance (4 x salary)
• Enhanced Maternity and Paternity benefits
• Health Assured Employee Assistance Program (EAP)
• Long Service Awards
• 23 – 27 days Annual Leave
• Free Coffee, tea and fruit
• Free parking and electrical car charging points
• Family and corporate events

Applicants must have the right to work in the UK.

The AST Networks Story We have a talented team of over 180 people in global offices providing connectivity solutions to a wide range of maritime and land customers around the World in a multitude of industries. From mining, oil and gas to emergency services and shipping. We pride ourselves on our values and our success is driven by a talented and dedicated team of professionals who work together to achieve our goals. AST Networks is a trusted global satellite communication solutions provider. Providing a comprehensive range of bespoke solutions over Satellite, whilst ensuring all infrastructure, high quality voice and data connectivity is reliable and available 24/7 to the most remote and inhospitable areas. We understand the critical importance of staying connected in today’s World and we leverage our expertise and cutting-edge technology to provide a range of reliable connectivity solutions to meet the unique needs of our clients - helping the most innovative companies and vulnerable people deliver data, including voice over, to any device, anywhere in the moment.

Our vision is to empower our customers with pioneering, dependable remote communication solutions that deliver operational excellence in situations that demand faultless performance. For more information, please visit https://www.ast-networks.com

To apply please send your CV and cover letter to: Applied Satellite Technology, Bessemer Way, Great Yarmouth, Norfolk, NR31 0LX Email: [email protected]

Applicants must have the right to work in the UK. Closing date: 30th August 2024