Sales Support and Account Management Assistant

Role Description Step into a pivotal role with AST Networks—where comprehensive training and global support equip you to drive innovation and assist both colleagues and customers with excellence! AST Networks will provide thorough product and systems training and an introduction to the broader AST operations to ensure you are well-equipped for your role. You will provide support to both external customers and AST colleagues, processing orders, quotations and account management for key customers across direct and indirect sales channels.

Key Elements

Responsibilities and Deliverables: After completing your introductory training, you will:

• Assist in managing key accounts, ensuring smooth communication and support.
• Prepare quotations and maintain up-to-date databases.
• Handle customer inquiries and basic sales tasks.
• Manage Airtime Sales and assist with customer application forms.
• Oversee CRM Administration & Compliance.
• Respond to distribution emails and manage dealer orders.
• Process orders, including preparing Sales Order Confirmations (SOC).
• Support key customers via our MY AST Portal.
• Handle requests for accessories and hardware.

Training provided, with the role evolving as you grow into it. A positive, 'can-do' attitude is essential.

The Person – Bringing your personality to AST Networks

We’re looking for someone driven, eager to learn, and adaptable to change. You take pride in getting things right the first time. You will bring with you;

• Strong verbal and written communication skills.
• A positive, self-starting attitude.
• Attention to detail.
• Excellent multitasking and time management.
• A team-oriented mindset with a mature demeanour.
• High motivation and focus.

Essential Experience / Qualifications / Educational attainments

Essential Skills:

• Proficiency in Microsoft 365 Suite.
• Experience in Customer Management.
• Familiarity with CRM systems.
• Professional phone etiquette.
• Australian Citizenship or Permanent Residency.

Nice to Have:

• Telecommunications experience.
• Background in tech-focused organizations.
• Experience in small teams with diverse staff.

Qualifications:

• Microsoft Certified Training.
• CRM Training.
• Sales-Related Courses.
• Certificate III in Business (Administration).

What we offer

• Career development and growth opportunities.
• A people-first culture—because you are our company.
• 22 days of Annual Leave (+ Public Holidays).
• An inclusive work environment for all abilities.
• Competitive salary plus superannuation.
• Long Service Awards and global staff events.
• Free On-Site Parking.

At AST Networks, professionalism, inclusion, and teamwork drive our success. We offer a supportive environment where you can thrive.

The AST Networks Story We have a talented team of over 180 people in global offices providing connectivity solutions to a wide range of maritime and land customers around the World in a multitude of industries. From mining, oil and gas to emergency services and shipping. We pride ourselves on our values and our success is driven by a talented and dedicated team of professionals who work together to achieve our goals.

AST Networks is a trusted global satellite communication solutions provider. Providing a comprehensive range of bespoke solutions over Satellite, whilst ensuring all infrastructure, high quality voice and data connectivity is reliable and available 24/7 to the most remote and inhospitable areas. We understand the critical importance of staying connected in today’s World and we leverage our expertise and cutting-edge technology to provide a range of reliable connectivity solutions to meet the unique needs of our clients - helping the most innovative companies and vulnerable people deliver data, including voice over, to any device, anywhere in the moment.

Our vision is to empower our customers with pioneering, dependable remote communication solutions that deliver operational excellence in situations that demand faultless performance. For more information, please visit https://www.ast-networks.com/Australia

To apply please send your CV and cover letter to: Anna Thompson AST Networks, 92 Furniss Road, Landsdale, Western Australia, 6065

Email: [email protected]

Applicants must have the right to work in Australia. Closing date: 31st August 2024