Repairs & Servicing
AST Networks ensures the satellite communications hardware lasts through servicing and repairs if necessary.
Our expert engineers are here to support with customer service, bespoke installations, training, repairs, software upgrades and PCB board replacements as well as:
- Spare parts sales and advice
- Advanced warranty replacements
- Full warranty services for all AST Networks' hardware
- Extended warranties
- Out of warranty repairs
- Custom cable manufacture and assembly
All of our satellite and radio communication solutions will arrive with the latest firmware ready for installation and commissioning. Our engineers work alongside our consultancy process to ensure our customers receive a fully designed, bespoke, end to end solution.
- AST Assurance
- Certified Cobham SATCOM and Iridium repair centre
This service offers our Enterprise and Government Customers confidence that any Remote Satellite Terminals being used for remote communications as redundancy or back up is tested and working when it is most needed. This service is carried out on an annual basis, at a date, time and place determined by you, the Customer.
AST ASSURANCE will accommodate a yearly fixed fee and be based on the number of handsets and locations in which our Staff must travel to and from to perform the testing and training. This in-turn will provide you greater confidence knowing that in the event of having to use your AST Networks satellite terminals/devices they have been fully tested and were working at time of the testing.
Upon completion of site visit and prior to the AST Networks Officer's departure, a full report from what tests have been carried out, what issues/faults, if any, have been found will be submitted by and delivered to your Network Operations Command Centre, HQ Command Centre, or nominated Responsible Officer/Staff member.
Faulty handsets greater than 4 years of age will not eligible for swap out under the AST Assurance solution, a quote to repair or replace the faulty handset will be provided to the Customer. Satellite Handsets identified as faulty between annual inspections can be swapped out on an advance replacement basis from the Assurance Hot Swap pool.
Handsets that have been damaged due to improper handling may not be covered under the AST Assurance solution. Batteries which normally have a life cycle of 12 – 24 months are also not replaced free of charge, though any battery found faulty will be replaced by AST Networks and charged back to the Customer.
AST's Assurance Solution tests carried out will include but not be limited to the following:
- A physical inspection of our satellite communications hardware
- Operational testing – Voice and Data connection to and from the terminal
- Power-up and registration on to the satellite network
- Placing an outgoing call
- Receiving an incoming call
- Full reporting of any defects or faults found
- Batteries Testing - Satellite devices will be placed under load where possible and fully tested.
- Batteries which do not meet the minimum recommended operational voltage requirements will be replaced with a new one. (*see notes)
- AST Networks hot swap Satellite Handsets - (Iridium Go, ISAT2 Phone, Iridium 9575, Iridium 9555, Thuraya XT lite or the Thuraya SatSleeve) which have been purchased through AST Networks and are less than 4 years old, which are still under warranty and found to be faulty. These units will be replaced from the Assurance Hot Swap pool of satellite handsets at no additional cost. (*see notes)
- Making and receiving SMS/Text messages
- Operation within a vehicle car kit (if applicable)
Faulty handsets greater than 4 years of age will not eligible for swap out under the AST Assurance solution, a quote to repair or replace the faulty handset will be provided to the Customer. Satellite Handsets identified as faulty between annual inspections can be swapped out on an advance replacement basis from the Assurance Hot Swap pool.
AST Networks is a certified repair centre for Cobham SATCOM and Iridium equipment – our team is fully-trained to support remotely or repair any hardware.
- Dedicated account manager
- 24 / 7 support
- Custom solutions